FAQ

Where can I try a board before my purchase?

We have a large list of retailers all around the globe. Simply click on "Stores / Try & Buy" and check where's your next!

How can I pay?

    • Paypal
    • Wire transfer
    • VISA card (via Paypal)
    • Mastercard (via Paypal)
    • American Express (via Paypal)
    • Cash on delivery (only in Germany)

 How long is the delivery time?

    • Standard and Economy shippings take from 2-3 working days in Germany up to usually 3-7 days worldwide. This may vary on your shipping address.
    • Express shipping in Germany in 1 day.
    • Worldwide Express is between 1 and 4 days, this may vary on your shipping address. 

Where can I get support for my Carved products?

Oh, we have a support page for that on http://carvedcustoms.com

But you do custom kiteboards, don't you?

Yes, that's what we do indeed. Currently you cannot purchase a real Carved Custom from this online shop. We will implement that during Q3/2016. Until then, please contact us directly using the feedback form below or send us an email to info@carvedcustoms.com or call +49 4371 88934-0 (Mo-Fr 8-18, Sa 9-13, all CET). Thanks for your understanding!

I ordered a wrong item, how's the refund procedure?

Please check our refunds policy page for detailed information.

I need something that is not available in this store. Do you have it though?

Simply drop us a note using this feedback form and we'll reply asap.