FAQ

How can I pay?

• Paypal
• Wire transfer
• VISA card (via Paypal)
• Mastercard (via Paypal)
• American Express (via Paypal)
• Cash on delivery (only in Germany)

 How long is the delivery time?

• Standard and Economy shippings take from 2-3 working days in Germany up to usually 3-7 days worldwide. This may vary on your shipping address.
• Express shipping in Germany in 1 day.
• Worldwide Express is between 1 and 4 days, this may vary on your shipping address. 

Where can I get support for my Carved products?

Oh, we have a support page for that on http://corekites.com/us/support

But you do custom kiteboards, don't you?

Yes, that's what we do indeed. Currently you cannot purchase a real Carved Custom from this online shop. Please contact us directly using the feedback form below or send us an email to sales@ridecore.com or call +49 4371 88934-0 (Mo-Fr 8-18, Sa 9-13, all CET). Thanks for your understanding!

I ordered a wrong item, how's the refund procedure?

Please check our refunds policy page for detailed information.

I need something that is not available in this store. Do you have it though?

Simply drop us a note using this feedback form and we'll reply asap.